Refund policy

Last updated: September 13, 2026

We hope you love your Fever Dream pieces. If something is not quite right, we are happy to accept eligible returns.

RETURNS

Return requests must be submitted within 14 days of delivery.

To request a return, email hello@feverdream.ca with your order number and the item you would like to return. Please wait for return instructions before sending your package.

To be eligible for a return, items must be:

Unworn and unwashed
In their original condition
Free from damage, stains, scents and signs of wear
Returned with all original tags attached

Approved returns must be shipped within seven days of receiving return instructions. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as Fever Dream is not responsible for return packages lost in transit.

REFUNDS

Once your return has been received and inspected, we will let you know whether it has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

Your bank or credit card provider may require additional time to process and post the refund.

EXCHANGES

We do not currently offer direct exchanges due to our small-batch inventory.

If you would like a different size or colour, we recommend placing a new order for the item you want and returning the original item according to the instructions above. This gives you the best chance of securing your preferred option before it sells out.

PRE-ORDERS

Pre-order items are eligible for return under the same policy. The 14-day return window begins when your order is delivered, not when the pre-order is placed.

Unfulfilled pre-orders may be cancelled according to our Purchase Options Cancellation Policy.

FINAL SALE ITEMS

Items clearly marked Final Sale on the product page are not eligible for return or refund.

Using a promotional or welcome discount does not automatically make an item final sale. Any final-sale restriction will be clearly stated before purchase.

INCORRECT OR DAMAGED ITEMS

If you receive an incorrect item or your order arrives damaged, please email hello@feverdream.ca as soon as possible with your order number and photographs of the item.

If the issue is confirmed, Fever Dream will cover the cost of returning or replacing the item.